CATEGORIES AND CRITERIA
All categories are FREE to enter
The word count for all categories is 800 words
NEW: Best hybrid work enabler - MSP
The hybrid work model is here to stay. Yet many customers have are yet to fully implement a secure hybrid IT infrastructure to enable this long-term. This award will go to the solution provider that can demonstrate that it has captured the demand for serving the disparate on-premise and cloud-based requirements of customers in the US market over the last 12 months. What success stories can you demonstrate? What examples of coming at this global issue in innovative ways from an IT perspective?
NEW: CPI Sustainable Innovator of the Year - MSP
More than ever sustainability credentials are a genuine differentiator. Some companies are even losing business because they are unable to demonstrate their sustainability pedigree.
Channel Partner Insight is keen to make 2022 a year of putting sustainability and the channel in the spotlight. If you are proud of the strides your company has made in sustainability in the tech sector, be celebrated for it in this category. What is your company’s ESG strategy or carbon reduction plan that is in place? What progress has been made? What are your ambitions moving forwards? Please share relevant data to support your entry in this category that focuses on the tech sector’s future.
Best Employer to Work For
The boundaries between home and work lives have become blurred, and with home schooling being an additional job for many, this category is perhaps more valuable than ever.
We are looking to celebrate the MSPs that have stepped up to the plate. Has mental health been made a focus? If so, how? What additional support has been made available to employees who are having to add “teacher” to their daily list of responsibilities?
Customer Satisfaction Award
This award will recognize excellence in the delivery of service and support to end user customers, taking into consideration the solution provider's ability to deliver real benefits to the end user and to meet customer objectives in terms of improved efficiency, cost reduction, ROI and investment protection.
Aimed at MSPs and solution providers that can demonstrate very high levels of customer retention and customer satisfaction, this award is ONLY open to companies that can truly call themselves an MSP or solution provider. Vendors or support companies do not qualify for this award and if entered will be removed from the category.
Evidence of customer retention and satisfaction must be provided in the entry. Entries can cover services to enterprise, mid-market or SMB level customers.
Best Sales Team of the Year
Sales continues to be the lifeblood of the channel. This category is an MSP’s opportunity to shout about successes over the last twelve months that have helped continue to drive growth.
Do you have an enviable sales team that has still landed impressive deals for the company during the year?
We’d suggest providing specific examples of how your sales teams have delivered outstanding growth. We are looking for case studies on deals with stats and external testimonials.
If the culture of the sales team has been a boon to performance, detail what you have done to incentive your sales people to excel.
MSP Cybersecurity Award
Remote working has left many exposed to bad actors, regardless of the size of business.
Across the US, the consequences of hacked vulnerabilities has become all too clear in recent months.
This category is open to any MSP that sells cybersecurity products and services.
The winning entry will demonstrate how their solutions and services expertise has been able to help customers safeguard their businesses despite the mounting security challenges during COVID-19.
Partners are advised to use facts and figures to support their entries.
Growth MSP of the Year
Are you a smaller MSP that has been able to drive lightning growth over the last twelve months despite the challenges wrought by COVID-19?
Channel Partner Insight is looking to make sure SMB partners are also celebrated in these awards.
We are looking for evidence of either revenue, headcount or geographic growth. That can be organically or via acquisitions.
The winning partner will provide solid stats and percentages outlining how their business has grown over the course of their last financial year. Ambitions for future growth would also be welcomed.
Industry Specialist Award
This category is open to any MSP. This award is designed for managed service providers that have chosen to specialize in a specific customer vertical.
That may healthcare, manufacturing, the financial or public sector, as examples.
Successful entries will be able to convey why they are specialists in their chosen vertical, and be able to demonstrate how they have tailored their offerings and services to cater for the specific needs of customers in those areas.
Next Generation MSP Innovation Award
This category is designed for MSPs that have demonstrated an ability to truly be innovative.
How have you changed your services over the last twelve months to better serve customers, gain a competitive advantage or monopolize on a new trend that has emerged during the pandemic?
The winning MSP will be able to demonstrate success in embracing new or emerging technologies, or new customer consumption models such as cloud, as-a-service or subscription-based models.
Winning entries will be able to show how their company has evolved and shifted their business in order to keep pace and remain relevant in drastically changing times.
Best MSP Cybersecurity Training Program
This category is open to all MSPs with a cybersecurity business. The award is designed for those MSPs that offer cybersecurity awareness training to their customers.
The successful entry will outline the scope of what their cybersecurity training covers, and provide solid evidence and figures about how it has helped secure their customers’ businesses, and perhaps win new business.
Best MSP technical Support Award
Successful entries to this category will outline why their technical support team are second to none in the market.
The winner will be able to demonstrate a proven track record of delivering excellent technical support through their skilled and knowledgeable workforce.
We want to know what accreditations your staff have in offering top-grade technical support to your customers, and how quickly they have been able to resolve customer issues over the last twelve months.
MSP of the Year
This category is open to any MSP. This award will be given to the best overall MSP in the US market.
The most prestigious award of the night, the winning entry for MSP of the Year will provide plenty of relevant stats and testimonials supporting why your company is leading the pack in the managed services space.
We look forward to putting this partner on a pedestal as an extraordinary example of success in the US managed services market.
NEW: Best hybrid work enabler - Vendor
The hybrid work model is here to stay. Yet many customers have are yet to fully implement a secure hybrid IT infrastructure to enable this long-term. This award will go to the vendor that has updated its portfolio to enable partners to capture the demand for disparate on-premise and cloud-based requirements from customers in the US market over the last 12 months. What drove these changes? How did you support partners in capturing new business? Please include statistics and testimonials where appropriate.
NEW: CPI Sustainable Innovator of the Year - Vendor
More than ever sustainability credentials are a genuine differentiator. Some companies are even losing business because they are unable to demonstrate their sustainability pedigree. CPI is looking to make 2022 a year of putting sustainability and the channel in the spotlight. If you are proud of the strides your company has made in sustainability in the tech sector, be celebrated for it in this category. What is your company’s ESG strategy or carbon reduction plan that is in place? What progress has been made? What are your ambitions for the future? Please do share relevant data and partner testimonials as necessary.
Best Backup/Continuity Offering
Several partners have told Channel Partner Insight over the past twelve months that backup and continuity is one of the most important technologies for their business.
In a crowded market with a plethora of vendors jostling for position, this award will be for an entry that can prove why its backup solution is the best for American partners.
Please do use hard facts and figures to support your entry. External testimonials would be welcome, as well.
Best Managed Services Partner Support
The trend towards the adoption of managed services to drive recurring revenue continued unabated by the pandemic.
This category is specifically for vendors who have supported partners during that transition in tough times.
Vendors must show how their managed services partner program has helped mobilize its channel partners to adopt managed services.
Successful entries will detail how the program works, how it incentivizes partners and how the program has helped build traction for your managed services offering.
Best Innovative Project Award
This award will recognize vendors that can demonstrate how a specific project delivered in the last 12 months was a game changer.
This category is open to any MSP that has completed an outstanding project or installation for a customer over the past 12 months.
Whether that’s creating bespoke services, or building an innovative new solution that really made an impact on that customer's business, use statistics and testimonials to demonstrate what you delivered during the most challenging of times.
Best MSP Business Support
The relationship between vendors and MSPs has been tested over the last twelve months. The winner of this category will be able to demonstrate that they’ve stood with partners as a whole.
What tangible assistance has been given to help partners continue to grow despite lockdowns?
This could take the shape of offering dedicated account managers to their partners, being easy to work with, or working together and collaborating with your MSP partners on joint projects.
We’re looking to praise a winning entry that can demonstrate a proven track record of raising the bar on support and collaboration with MSPs.
Best PSA/RMM Vendor Award
This category is open to all vendors with a Professional Services Automation or Remote Monitoring and Management business.
A good PSA tool is integral to any MSP business, helping a partner keep track of their customer data and projects.
And RMM software automation is the backbone of that work.
Successful vendor entries will prove why their offering is the best in the business, and use hard facts and figures to support their claims.
Best Vendor Security Offering
Remote working has left many exposed to bad actors, regardless of the size of business. Across the United States, the consequences of hacked vulnerabilities has become all too clear in recent months. This category is for vendors who can demonstrate that they have been able to help partners and customers safeguard their businesses despite the mounting security challenges. Entries must explain why their offering has been the best for partners, and use facts and figures to support them.